Return and Exchange Policy

  • JA - Merchandise receives exchange / return as long as the products are still new (never used, not contaminated, no torn) and with our tag still intact.

  • Clearance sale product is no exchangeable or refundable. Except the promo disc by using the voucher code.

  • Your exchanged / returned items should be on logistic courier within 7 days since you have received the items. Please notify us beforehand by sending an email to support@ja-merchandise.com with the details of the items you want to exchange/return.

  • Return / Exchange will be processed immediately after we receive the items at our warehouse. 

  • For return / exchange caused by our shipping handling mistake (eg. wrong products shipped), we will bear all additional shipping fee.

  • For other reason for return / exchange, customer shall bear the additional shipping fee (both shipping from customer to us and from us to customer).

  • Exchange with more expensive items requires customer to pay the difference in price, while exchange with cheaper items will get refund of the difference in price.

  • For return, you can choose either refund the money or refund via store credit in which you can use to offset your next purchase.

  • Return for overseas customer can only be done via store credit.

  • Please allow us up to 7 working days to process your exchange / return.